Email sync: Overview

Email sync is the feature needed to send emails from TaxDome. It also lets you receive client messages and automatically assign them to clients’ profiles. Once your email is synced with TaxDome, you won’t need to search through your email provider inbox for client messages, which might mix with personal emails.

Email sync in comparison

Who needs to sync

Every team member needs to sync their email account with TaxDome. This way, all client correspondence will be automatically gathered in one centralized location within each client’s profile.

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Several team members can sync their accounts with one shared mailbox (e.g., support@your-firm.com ).

Once all team members have synced their email accounts, regardless of which employee communicates with a client, every email exchange will be accessible through the client-specific inbox inside that client’s profile.

Firm owner and admins can always check if email sync is set up for each team member by navigating to Settings > Team & Plans > Team members.

So that all emails are accurately synchronized and displayed in TaxDome, we recommend to turn on the Email sync toggle when adding contacts. This ensures there will be the Email tab in the client’s profile. However, it doesn’t mean they will receive the message you sent in their TaxDome client portal. They can view emails only in their email account inbox.

Cum să sincronizați

It doesn’t matter which email provider you use. TaxDome can be synced with all email providers. However, if you use one of the major providers (Google, Outlook, Microsoft 365), sync will be smooth and easy to perform in several clicks 

How to sync in a nutshell:

1. Go to Account settings > Email integration find the

2. Specify your email address, click Sync your email and follow instructions for your email provider .

After sync settings

When the sync is completed, you can manage the connected features under the Email integration section of your account settings:

a) Automatically save attachments

b) Allow team members to reply to clients on your behalf

c) Manage your email signature (WYSIWYG or HTML format)

Opriți sincronizarea e-mailului

You might need to disable email sync if your firm changes communication methods (e.g., an email address is changed). You can stop email sync at any time. To do this:

1. Faceți clic pe profilul dvs. în partea dreaptă sus.

2. Accesați Setările contului .

3. In the Email integration section, click Stop email sync and confirm this action in the pop-up.

You can sync another email or reset email integration if you need to.

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Unsyncing your email address means that any pipeline automations involving email sending will no longer work.

Email sync system notifications

Este posibil să primiți următoarele notificări de sincronizare prin e-mail:

• În cazul în care sincronizarea e-mailurilor nu este activată : „Nu ți-ai sincronizat contul de e-mail cu TaxDome „deci nu veți vedea notificări despre e-mailurile trimise contului dvs. de e-mail. Sincronizați-vă contul de e-mail în setările profilului”.

• În cazul în care nu mai funcționează: "Sincronizarea e-mailului a încetat să funcționeze. Vă rugăm să o dezactivați și să o activați din nou în setările profilului dvs.".

Click on this notification, and choose one of the following options:

• Reamintiți mai târziu - eliminați notificarea timp de 24 de ore.

• Nu mai afișați niciodată - eliminați definitiv notificarea.

  

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