Desktop app: Troubleshooting

Here is a guide to troubleshooting your TaxDome desktop application installation and TaxDome Drive issues: We present the basic problems you might encounter and how to quickly fix them.

Probleme legate de instalare cu aplicația pentru Windows TaxDome

Primesc mesajul de eroare "Windows Defender SmartScreen a împiedicat pornirea unei aplicații nerecunoscute"

Wondering why you weren’t able to install the TaxDome Windows application and got this error message? Sometimes Windows doesn’t recognize an app, even if it’s signed by the developer. When the SmartScreen blocks an app, you can still bypass it by clicking on More info, then the Run Anyway option. If there is no Run anyway option to click, this can still be fixed.

Windows 11 Windows 10

1. Go to Privacy & security > Windows Security and click on App & browser control, then select the Reputation-based protection settings option.

2. Turn off toggles under Check apps and files, SmartScreen for Microsoft Edge, and Phishing protection headers.

You can also right-click on the TaxDome_Setup.exe installer file, and check the Unblock box at the bottom of the General tab, then click Apply. The protection will then be disabled, and you’ll be able to install the application.

Go to App & browser control (either from your Start menu or System settings), then under Check apps and files, select the Warn option. You will now have the Run anyway option and will be able to start the TaxDome Windows application. Plus, there is an additional way to fix this error.

De asemenea, puteți face clic dreapta pe fișierul de instalare TaxDome.exe, selectați opțiuneaProperties (Proprietăți ), selectați caseta de selectare Unblock (Deblocare ) din partea de jos și apoi faceți clic pe Apply (Aplicare). Protecția va fi apoi dezactivată și veți putea instala aplicația.

TaxDome app won’t launch

If TaxDome isn’t launching on your computer, this may be caused by a corrupted or outdated app version. Follow these steps to resolve the issue:

1. Close the app completely by exiting from the system tray or using Task Manager. Alternatively, you can reboot your PC and don’t open the app yet.

2. Copy the following path: %LOCALAPPDATA%\TaxDome\TaxDome.exe_Url_4rmhg05znv3f5gfly3btm5a0ef1vop51\

3. Press the Windows key, then paste the path into the search bar.

4. Press Enter.

5. Inside this folder, locate any subfolders with version numbers (format: 3.8X.XXX) and delete them completely.

6. Open the TaxDome app again. It should launch correctly with a fresh setup.

TaxDome app is running slow or freezing

If the application is running slowly or freezing, corrupted cache files may be the cause. Try the following steps:

1. Fully close the app by right-clicking on it in the system tray and choosing Exit, or using Task Manager. Alternatively, restart your computer but don’t open the app yet.

2. Copy the following path: %APPDATA%\TaxDome\TaxDome Windows App

3. Press the Windows key and paste the path into the search bar.

4. Press Enter.

5. Delete everything inside the folder.

6. Start the app again, let it fully load, and check if the issue persists.

TaxDome Drive is running slow or doesn’t work

If you’re experiencing performance issues with TaxDome Drive or you’re unable to use it, this is likely because you’re using an outdated version of the TaxDome Windows app. We’ve recently updated TaxDome Drive to speed up uploading and navigating between folders (the old WebDAV version is no longer supported). The fix:

Windows 11 Windows 10

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

Probleme de imprimare cu aplicația pentru Windows TaxDome

I can’t send the file to the TaxDome app via the TaxDome Printer

If you’re experiencing issues when trying to send a file to the TaxDome App using the TaxDome Printer, you’re most likely using an outdated version of the TaxDome Windows app.

Windows 11 Windows 10

1. Delete TaxDome Printer from your computer system. Open Bluetooth & devices (via the Start menu or System Settings), select Printers & scanners, select TaxDome Printer, and click Remove.

2. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

1. Delete TaxDome Printer from your computer system. Open Printers & Scanners (via the Start menu or System Settings), click on TaxDome, and then click Remove device.

2. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

Am probleme de imprimare cu aplicația TaxDome Windows pe desktop virtual (Verito, Windows Server)

Download the latest version of the TaxDome Windows app from your portal.

Primesc mesajul "PDF Configurarea creatorului în registrul Windows nu a fost găsită. Încercați să reinstalați PDFDriver" mesaj de eroare

If you’re getting this error message when trying to send your file to the TaxDome App using the TaxDome Printer, download and install the PDF Creator app component .

If all else fails, we’ve had reports that rebuilding the user profile solves the issue. Here’s a link to an MS article about it .

Primesc eroarea de inițializare MFP

If you are using Windows 10 and getting an error while initializing MFP (multi-functional printer), this may be due to the Windows 10 issue with printers. Microsoft is aware of the issue and will release an update for Windows 10 that will fix the problem. In the meantime, you can fix the issue by installing the optional update .

File issues with the TaxDome Windows app

If you’re experiencing issues when trying to save your files to the TaxDome Drive, you’re most likely using an outdated version of the TaxDome Windows app.

Windows 11 Windows 10

1. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. Go to Add or remove programs (either from your Start menu or System Settings ), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

Primesc mesajul de eroare "Insufficient system resources exist to complete the requested service"

Dacă vedeți acest mesaj în timp ce încercați să deschideți un fișier .qbw, urmați acești pași:

1. Dezactivați temporar programul antivirus de pe computer, apoi deschideți fișierul pentru a verifica dacă acest lucru a rezolvat problema. Dacă eroarea nu mai apare, treceți la pasul următor.

2. Add the application to the list of your antivirus program exceptions, then reenable it.

Sfat

If you’re using a McAfee antivirus program, disable the real-time scanning feature.

Primesc mesajul de eroare QuickBooks code "-6189, -816"

Dacă primiți acest mesaj în timp ce deschideți un fișier .qbw, procedați astfel:

1. Închideți aplicația QuickBooks .

2. Download and install the actual version of the QuickBooks Tool Hub.

3. În QuickBook Tool Hub, selectați Probleme program, apoi selectați Quick Fix My Program.

4. Deschideți fișierul .QBW.

Primesc mesajul de eroare "Dimensiunea fișierului depășește limita permisă și nu poate fi salvată"

If you’re getting this error message while trying to download a file via TaxDome Drive, you’ll need to change your registry settings:

Avertisment

Before modifying the registry, make sure you have created a system restore point or made a backup of your files.

1. Apăsați Win+R, tastați regedit, apoi apăsați butonul Enter de pe tastatură pentru a deschide Editorul de registru, apoi navigați la următoarea locație:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parametri

2. Faceți dublu clic pe cheia FileSizeLimitinBytes pentru a o modifica:

• Dacă este selectat Hexadecimal, asigurați-vă că valoarea este setată la 2faf080.

• Dacă este selectat Decimal, asigurați-vă că valoarea este setată la 50000000. Dacă această valoare nu rezolvă problema, încercați să utilizați 4294967295.

3. Reporniți PC-ul. Acum ar trebui să puteți copia fișierul.

PDF & Adobe Probleme legate de Acrobat

Mi se cere să introduc acreditările TaxDome de fiecare dată când deschid un PDF în Acrobat

Adobe Acrobat can’t save login and password between sessions, so you’re prompted to enter your TaxDome credentials every time you open a PDF from TaxDome Drive. The simplest solution is to install another PDF reader (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . If you’re not able to install it, you can fix the problem by leaving the Acrobat window open (you can do that by closing a separate file in a tab, not the program itself).

Nu pot deschide fișierele PDF de pe unitatea TaxDome folosind Acrobat Reader și primesc un mesaj de eroare "Acces refuzat"

Dacă primiți mesajul de eroare "Acces refuzat" atunci când încercați să deschideți fișiere PDF de pe TaxDome Drive, iată cum îl puteți rezolva:

1. Navigați la meniul meniulEdit, apoi faceți clic pe Preferences (Preferințe).

2. Select Security (Enhanced) on the left pane, clear the Enable Protected Mode at startup checkbox, then confirm by clicking Yes.

3. Click OK to save your changes.

How do I change a default PDF reader

If you’re having issues with your current PDF reader, you can easily change it to another one.

Windows 11 Windows 10

1. Open Apps (via the Start menu or System settings), select Default apps.

2. Type pdf in the search bar.

3. Click the current app name, choose a new app from the drop-down list, and click OK to set it as your default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

1. Open Apps (via the Start menu or System settings).

2. Selectați Aplicații implicite, apoi faceți clic pe link-ul Alegeți aplicațiile implicite în funcție de tipul de fișier.

3. In the Choose default apps by file type window, scroll through the list until you find .pdf PDF File, click the Microsoft Edge button to the right, then select an app from the drop-down list to set it as your new default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

Nu pot deschide un PDF din TaxDome Drive și primesc un mesaj de eroare "Hmmm...Can't reach this page" în Edge

If you’re getting the “ Hmmm…can’t reach this page” error message when trying to open a PDF in your TaxDome Drive, you’re most likely using an outdated Edge browser (the default PDF reader on Windows 10). The simplest solution is to install a new one (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . However, if you’re not able to install it, you can fix the problem by changing your system settings.

1. Open Internet Options by typing internet in the Start menu or search bar.

2. Go to the Security tab, select Local intranet, then click the Sites button.

4. În fereastra pop-up, faceți clic pe Advanced, introduceți adresa unității mapate (o puteți copia din pagina de erori Edge), apoi faceți clic pe Add.

5. Faceți clic pe Close, apoi faceți clic pe OK pentru a salva modificările.

Acum, fișierele PDF din unitatea Taxdome se vor deschide în Edge.

Cum raportez o problemă în aplicația Windows

You can help improve the TaxDome Windows application by giving us feedback about any problems you’re having:

1. Right-click anywhere on the title bar or click the three vertical dots in the upper right corner, then select Report an Issue.

2. Describe your problem, then click Send. The logs will be collected and sent automatically.

Le vom analiza și vă vom trimite un răspuns.

Share

Link copiat